Need professional Optometrists & Eye Care?
Call : (+234) 813 106 7964
Email : hello@veralunaoptics.com.ng
Working Hours : Mon-Friday, 08am - 09pm

In-person Booking

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FAQs

Common Questions & Answers

1. How often should I get my eyes checked?

It’s recommended to have a comprehensive eye exam every 1–2 years. However, if you have existing eye conditions like glaucoma, diabetes, or vision changes, you may need more frequent checkups.

2. What are the common signs that I may need eye treatment?

Blurred vision, frequent headaches, eye strain, double vision, difficulty seeing at night, or sudden flashes and floaters are all signs you should see an eye specialist.

3. Is eye treatment painful?

Most eye treatments are not painful. Modern techniques use advanced technology that ensures procedures are safe and comfortable, often with numbing drops or minimally invasive methods.

4. Can using glasses or contact lenses improve my eyesight permanently?

Glasses and contact lenses correct vision while you wear them but do not permanently fix eyesight. Treatments like LASIK or other corrective procedures may offer long-term solutions, depending on your condition.

5. What lifestyle habits help maintain healthy eyes?

Eating a balanced diet rich in vitamins, taking regular breaks from screens, wearing UV-protective sunglasses, and avoiding smoking all help protect your vision.

6. Where are you located?

38 cotonou crescent zone 6 wuse, Federal Capital Territory - FCT, Abuja, Nigeria. 

<b>(+234) 813 106 7964</b>

<b>Email: hello@veralunaoptics.com.ng</b>

1.Will my medical records be kept private?

es. Your medical records are strictly confidential and are only shared with you and your doctor unless you give written permission.

2. How secure is my personal information when I book an appointment online?

All online bookings are encrypted and processed securely. We never share your personal details with third parties without your consent.

3. Can I update my personal information after registration?

Absolutely. You can update your contact details, email, or emergency information anytime by contacting our support team or during your next visit.

4. Who has access to my test results?

Only you and your assigned doctor have access to your test results. If needed, we can provide copies for insurance or referrals with your consent.

5. Do you use my data for marketing purposes?

No. We respect your privacy. Your information is used strictly for medical care and appointment management unless you explicitly opt-in for updates or newsletters.

6. How can I request my medical records?

You can request your medical records by submitting a form at our front desk or contacting us via email. We’ll process your request securely within a few business days.

1. What payment methods do you accept?

We accept debit/credit cards, bank transfers, and secure online payment gateways like Paystack or Flutterwave.

2. What happens if my payment fails?

If your payment fails, your registration will not be processed. You can retry with another card, bank transfer, or mobile wallet. If the problem persists, our support team will assist you.

5. Do you offer same-day appointments?

We provide a wide range of medical services, including general check-ups, diagnostics, preventive care, specialist consultations, and emergency treatments.

6. Are payments refundable if the event/show is postponed or canceled?

Yes. In the rare event of cancellation, all participants and sponsors will receive a full refund. If the event is postponed, payments remain valid for the rescheduled date, but refunds will still be available upon request.

1. Are follow-up consultations handled by the same doctor?

As much as possible, yes. We ensure continuity of care by letting you see the same doctor for follow-ups, unless you request a change.

2. Do your doctors specialize in certain areas of eye care?

Yes. Our team includes specialists in pediatric eye care, glaucoma management, refractive surgery, cataract treatment, and general vision correction.

3. Will the doctor explain my condition in simple terms?

Yes. Our doctors take time to explain diagnoses, treatment options, and aftercare in clear, simple language so you feel confident about your eye health.

4. Are your eye doctors qualified and licensed?

Yes. All our eye doctors are fully licensed, certified, and trained in ophthalmology and optometry. They continuously update their skills to stay in line with global best practices.

5. What kind of experience do your doctors have?

Our doctors have years of experience in diagnosing and treating common and complex eye conditions, from routine eye exams to advanced procedures like cataract surgery and laser treatments.

6. Can I choose which doctor I want to see?

Absolutely. While we may recommend a doctor based on your condition, you can request a specific doctor if you prefer.

1. What types of eye care services do you offer?

We provide a wide range of services including comprehensive eye exams, prescription glasses and contact lenses, treatment for common eye conditions, surgical procedures, and pediatric eye care.We provide a wide range of services including comprehensive eye exams, prescription glasses and contact lenses, treatment for common eye conditions, surgical procedures, and pediatric eye care.

2. Do you offer same-day eye exams and prescriptions?

Yes. In most cases, you can have your eye exam and get your prescription for glasses or contact lenses on the same day.

3. Can I get surgery done at your clinic?

Yes. We perform minor and advanced procedures such as cataract surgery, glaucoma management, and laser treatments, depending on your needs.

4. Do you provide services for children?

Absolutely. We have pediatric specialists who handle vision screenings, eye exams, and treatments tailored for children.

5. How long does an eye exam take?

A standard eye exam usually takes 20–30 minutes, but it may take longer if additional tests or procedures are required.

6. Do you offer emergency eye care services?

Yes. We provide emergency care for urgent conditions such as sudden vision loss, eye injuries, or severe eye pain. Patients are encouraged to contact us immediately in such cases.